We attach a great deal of importance to the safety of the transactions made through Air Naturel.com. We offer numerous payment methods including credit card (Visa, Mastercard and American Express), cheque for our French users and wire transfer. Our online payment process in secured by our bank BNP Paribas (one of France's biggest banks), and insured at 100% through OGONE.

Our objective is to offer you the best products at the best price. If you find the same product at a cheaper price through one of our competitors, with an equivalment service level, we will match their price if we can.

When we announce a lead time, we strive to respect it!
Most of our products that are in stock are shipped within 24 hours. Each time you order, you will recieve an e-mail regarding the status of your order. When your order is shipped, a new e-mail will be sent to you containing the tracking number of your order. You can also contact our representatives to track your order.

All our products includes at least a one-year warranty that includes parts and labour. Some of our products includes a two-year warranty and a few of them can even reach 5 years. Please refer to each product page to know if the warranty is greater than one year.

The products we offer have been selected for their technical qualities, design and value for money. Our selection is rigourous and we always offer exceptional products at a fair price. We only offer products with the latest technologies coming from well-known brands.

We do our maximum to help you choose by creating numerous guides and articles. We strive to write our product descriptions in a clear and comprehensible way. Some of them even feature videos. And if our online guides are not enough, you can contact us by e-mail or by phone.